1. What is your return policy?
LaGasseGallery.com offers a 100% Satisfaction
Guarantee. If for any reason you're not completely satisfied,
we will gladly accept a return for exchange or for refund (less
a 20% restocking fee-see our policy below), provided
the item is returned within fourteen (14) days from date of shipment.
See our terms and conditions for full details, including our policy
for gift returns.
2. How do I return an item?
We will gladly accept a return for exchange within fourteen (14)
days from date of shipment. How to return an UNFRAMED or FRAMED
1. To return your item(s), please pack it in the original
box and packaging. Include the completed Return Instructions
form which you will find on the back of the invoice included with
2.- Be sure to specify the reason for the return, and what action
you would like us to take: Free Replacement or Refund. LaGasseGallery.com
may be unable to process returns received without this form or a
written explanation of the reason for the return with the order
number. Items returned damaged without proper packaging will not
3.- Bring the box to your local Post Office, or UPS Store, and
have it shipped back to us, with tracking and insurance for the
full amount of value.
3. Can I return an item that I received as a gift?
We will gladly accept a gift return for exchange within fourteen
(14) days from date of shipment. To return goods, please save the
item(s) and packaging. Be sure to include a copy of your
invoice (packing slip) with your return, along with an explanation
stating why you are not satisfied with the item(s).
4. Restocking Fees
A restocking fee of 20% of your purchase price is deducted from
your refund when returning an item. This is necessary to offset
our shipping, packaging and insurance costs when we originally ship
the painting to you.
5. What if I want a refund for my return?
Refunds will be processed as a credit to the credit card used at
the time of purchase, a credit to the PayPal account used at the
time of purchase, or in the form of a check drawn from U.S. funds
for all other methods of payment. Your refund may be subject to
a restocking fee; please see Item #4 above for more information.
No refunds will be provided in the form of cash or in any other
currency besides U.S. funds. All refund checks will be mailed to
the "Bill To" address used when the order was placed.